365-day return policy, over 1000 brands, 24/7 friendly Customer Service. Return Drop Off Locations. Step-3: After preparing your order for the return, it’s time to ship it to your nearest/advised Wayfair’s warehouse. ... SG-Delivery & Shipping Fees. Send feedback. At ZALORA, we keep our shipping fees to a minimum so that you get more bang for your buck! All and any shipping fees are non-refundable. So far it has worked just fine. Return Policy. Yes No. Express Delivery. Yes No. Learn more about International Handling Fees. Express Shipping. ... Men's Sizing Guide 0. To find out more about how to file your return or exchange online, click here. Days Free Returns. Sorry we couldn't be helpful. Did you find it helpful? Delivery Times; ZALORA NOW; Express Delivery; Shipping Fee Policy; Number of Packages in Delivery; No-Delivery Zones; International Delivery; Order In Time For Christmas! Exchange & Refund/Return 5. ZALORA is the leading name in online fashion shopping, carrying an ever-expanding line of local and international brands tailored for consumers in the region. Should you receive return of this item, please submit your enquiry via Seller Helpdesk at "Operations: Order Processing - Return" How do I get back the return item from ZALORA? Missed Delivery. How does the ZALORA NOW auto-renewal feature work? Live in Malaysia? Learn more about Wayfair’s Return Policy and easy online return process. Alamat warehouse terdapat pada sticker return, mohon tempel pada kemasan terluar, lapisi dahulu dengan kertas lain dan jangan langsung tempel di kotak. If you return an item which was purchased using a voucher code, only the final paid price (after discount) will be refunded. If the return conditions are met, you will receive an e-mail confirming that the return has been accepted and the Vendor will refund the purchase price of the returned merchandise (minus shipping fees, as applicable). Failure to follow these guidelines may result in a delay processing your return and affect your ability to receive a refund. Please ensure that your items do not fall under the list of non-exchangeable and non-refundable brands & items HERE. Your Zalora Wallet will be updated with the amount. Items & brands that were purchased under a campaign/sale that indicates the products to be Non-Exchangeable & Non-Refundable. How can I exchange & return/refund my item? The chart below shows Brand Tier for Home & Living. Our selection of over 50.000 products covers every aspect of fashion, from skirts to suits, sneakers to … If your order is below Php1,695 and you opt for express delivery (local orders only!) We charted out these delivery charges for you below. Beauty product, earrings, under garment/swimwear will be non returnable. ... we can also allow a return. No-Delivery Zones. Servicing My Items. 7.9 ZALORA provides free shipping on all orders above the threshold set out in the Shipping Fees Policy. Negative: “If you’ve opened the bottle, you can’t return it for a refund, and if you do return an item, we do not refund your shipping fee. Product Authenticity - Is ZALORA Legit? How can I cancel my return/exchange request? Final shipping fees will be calculated at checkout. Missed Delivery. 9.3 We provide a pre-paid return shipping service to ensure the best possible online shopping experience for you. Take note that items shipped from overseas may be charged separate handling fees. Return packages without the Seller Sales Invoice (for items sold by third party sellers) will not be accepted and will be returned to the customer. Payments 4. Free delivery above $50* Our Sustainability Journey. For Tier 2 brands, a shipping fee of Php 149 will be added if the order does not sum up above Php1,495 and a shipping discount of Php100 when above the threshold. Return to top. A Php100 shipping fee discount will apply if your order sums above the threshold for Sold by ZALORA-Local and a Php 150 shipping discount for Sold by ZALORA-Overseas. How do I use the Online Exchange & Refund/Return Feature? GrabPay. Missed Delivery. 170 KSH instead of 163.33 KSH). Airline Restrictions To East Malaysia. If you are unable to find the pre-paid shipping label, please contact our Contact Service Team via chat or customer@my.zalora.com. Are there additional fees for items shipped from overseas? Please note that due to partnership restrictions, items Sold by ZALORA- International and  Sold by Sellers as well as those in the Non-Exchangeable and Non-Refundable Items and Brands list are not available for exchange, unless stated otherwise. If you choose not to use our prepaid label, you will be responsible for paying all return shipping costs up front. See all 8 articles. Send feedback. HELP TOPICS. Did you find it helpful? Believing that your online shopping experience should be easy and fun, we offer speedy deliveries with 30 days free return policy as well as various payment methods. What is Cashback? Excludes taxes, fees & service charges, store credits & voucher code ZALORA reserves the right, in their sole and absolute discretion, to determine the currency exchange rate for Cashback calculation Codes not posted on ShopBack will not receive cashback ZBAP codes will not receive cashback Cashback will initially track at a lower amount, and update upon validation To find out if your area is included in the list of Out of Town cities, click here. Number Of Packages Per Delivery. Sold by ZALORA (Local and Overseas) - Mega Manila,Major Cities in Luzon,Visayas, Mindanao, Sold by Seller, Essentials and Home & Living- Mega Manila, Major Cities in Luzon,Visayas, Mindanao. Luggage Warranty. Returns can be made through our Online Returns Form. Order In Time For Christmas! Submit a request. Brunei: Enjoy LOWER shipping when you spend RM 200 and above on items sold by ZALORA (does not apply on Sold by Seller, fulfilled by ZALORA items). If you use UPS and the pre-printed label a return fee of $6.95 applies to every return and will be deducted from your refund. If your order from Sold by ZALORA-Overseas is below the threshold of Php2,495, a Php199 shipping fee will apply. Final shipping fees will be calculated at checkout. Returns, refunds, and exchanges are all a part of doing business online. A Return/Refund policy lets customers know: If you offer refunds and/or exchanges, If you accept returns from customers, What a customer must do to initiate a return, Which party pays for return shipping, and; Any other important information related to a return and refund 1-800-927-7671 ZALORA offers free and easy returns within 30 days after delivery – no questions asked! ... ZALORA NOW. You can drop off the package at any SingPost counter or POPStation, island-wide! SG-Exchange & Refund/Return. Delivery Requests 1. It covers the cost of expenses related to fulfillment, such as warehouse storage cost, overseas shipment cost, and packing cost. Luggage Warranty. To complete your return, we require a receipt or proof of purchase. Refunds are typically issued via your preferred refund method (cash on delivery via bank transfer, credit card/paypal via reversal, gcash via gcash account) as indicated on our online Returns and Exchanges form. We will process your return or exchange after it arrives. ZALORA NOW. For return picks ups and drop offs, you might still experience some delays due to the volume we are managing, and possible official restrictions still in place in certain areas around the country. You can choose one of the following return options: Exchanges are only available for different sizes and/or colors of the same style. Free delivery above $50* Our Sustainability Journey. Free shipping currently applies to all ZALORA MarketPlace's orders. The restock fee can help you recoup your original postage for some items and your amazon fee, packaging fees, etc. Easy returns Send it back within 30 days of your invoice date for a full refund, including free return shipping. Click here to initiate your return. Self Return At POPStation / SingPost With A Return … Simply place the item(s) in their original product packaging and file your return or exchange online here . Sorry we couldn't be helpful. Payment Options. >Shipping Fees for orders containing items sold and fulfilled by ZALORA under RM99 If your order of items which is sold and fulfilled by ZALORA amounts to below RM99, you'll be charged: However, this minimum spend is only applicable after discounts and vouchers have been applied. Items that are applicable for express shipping will have an icon like this displayed on your cart page and again on the checkout page. Shipping Fee Policy. 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