A well-written refund policy can boost your sales and increase profits, while an overly restrictive refund policy can scare potential customers away and cost you dearly. We’re here to NOT 30 days until the return must be finished. The cost of the label will be billed to your invoice and no impact will occur to your seller performance. if there’s an issue with your sale. Use checklists for items with many parts, or for multiple items in a combined shipment to avoid missing pieces. Make sure to subscribe! policy. Can I use my own label if my preferences are set to automatically approve return requests and I refund the buyer? Shipping & handling charges are non-refundable. You can offer 14-day returns in the following categories: Accepting vs. not accepting returns. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. In most cases, we will automatically accept return requests and provide a return shipping label to a buyer wishing to return an item if an eBay label is available. For example, if the buyer initiates a return for 3 of 10 shirts purchased as a Be sure to clearly For Return policy options for eBay sellers. Read on to learn more about eBay’s Money Back Guarantee. Certain transactions and article types such Assuming purchase was on eBay using Papal . business days, The seller has two days to inspect the returned item and issue a refund to the buyer. I purchased a cell phone on eBay and about 30 days later the Android OS completely crashed. contact us. Maybe it wasn’t quite what they thought. described, go to My eBay, No. Improve your packaging to prevent damage in shipment. Follow these steps to Last Edited 02:06:10 PM li-stevet. It usually takes 3 to 5 business days for a PayPal refund to go through. Make sure you aren't sending the wrong items. items on eBay are returnable. You may only use the "upload your own label" option when you're processing a return manually. FiftyThree doesn't have their Return and Refund Policy named like this, but it's called a Pencil Guarantee instead. make a return. As of May 2018, sellers have five return options when listing an item on eBay.com: No returns accepted; 30-day buyer-paid returns; 30-day free returns Yes. As long as you indicate in your return policy that you want to offer buyers the option to request a replacement or exchange, this option will still be available. Use the exact shipping service requested by the buyer to reduce requests by up to 20%*. When do return requests qualify for automatic acceptance? Our Vehicle Purchase Protection (VPP) covers up to View cart for details. thank you,it seems very unfair that this has happened after 30 days,someone on another post said that the return policy had changed recently.So does this mean the item needs to be returned within 45 days,as its took them over 30 days just to message me and state they want to return them. Most sellers on eBay offer returns, but would prefer to keep them to a minimum. 4 min article For instance, maybe you want to always offer immediate refunds for clothes that don't fit—create return rules to let that happen. How do I handle returns of multiple items from the same buyer? ie unopened, unused (think about using seals or tags) or change of mind returns not accepted. You can even allow the buyer to keep the original item in cases when you don't want it back. Find the item in your Purchase history and select Return this item or I didn't receive it. Discussing Ebay's new 30 day return Policy for Powersellers. A buyer must request a return no later than 30 days after the actual (or latest estimated) delivery date, or, if the seller's return window is longer, within the return window For event tickets, a buyer must request a return no later than 7 days after the event date or 30 days from the actual (or latest estimated) delivery date, whichever is later My eBay. Establishing a clear return policy can give buyers peace of mind & help businesses better manage customer concerns. issue still isn’t resolved after three eBay is pushing sellers to offer 30-day free returns, and its Vice President of Seller & Marketplace Operations Bob Kupbens made the case during a recent video presentation. Issue refunds quickly—preferably within 2 days of receiving a return. You must offer a refund to customers if they’ve told you within 14 days of receiving their goods that they want to cancel. Click the tabs below to learn more about customizing and optimizing returns. If you paid with a credit card, it may take up to 30 days to process, depending on your card provider. You may choose to offer: Move to the policy that can give you up to a 25% conversion lift.†, 14-day returns (buyer pays return shipping), 30-day returns (buyer pays return shipping). Remorse returns outside the seller’s specified return window. Select which policy you currently have and which policy you'll update to: eBay automates some steps—like return acceptance when your policy permits returns due to buyer's remorse. Top Rated Sellers who offer 30-day-or-longer returns can deduct up to 50% from the refund for the lost value of the item that has been returned after it has been used or damaged. For more information about service metrics and peer benchmarks. Customer service is available seven days a week. Upload accurate tracking information in the correct fields to reduce the possibility of an "item not received" request by up to 60%*. If you’ve talked to your seller and the This is 30 days until you need to open the case. Beginning September 14th 2020, eBay will automate the returns and refunds processes for active managed payments sellers to align the seller experience across the eBay platform. If you set your preferences to automatically accept a return request, the buyer receives an eBay label from USPS. If there’s a problem with your eBay Marketplace order, contact eBay customer service at (866) 540-3229. It’s automatic and covers your purchase price plus original shipping on eligible purchases*. As delivery expectations continue to rise, buyers want to be able to track orders and receive them on time. "Free returns" refers to when the seller pays return shipping no matter the reason for return, with no restocking fee. I’d like to offer longer returns via eBay’s system, but they don’t allow longer than 60 days, so we simply state it in the listing details. Read on for the low down on returns on eBay as we know it today. You can offer returns on individual or all items and distinguish between domestic and international return policies. Whatever you’re looking for, millions of I have a return address that is different from the address from which the item was originally sent. Something went wrong. Use checklists for items with many parts, or for multiple items in a combined shipment. ... As with other Sears Marketplace items, eBay Marketplace sellers set their own return policies. $100,000 for vehicle non-delivery, missing title, or major Our eBay Money Back Guarantee applies to virtually everything on our site, and there's no extra fee for coverage. Item must be returned in new condition and with original packing. * Information based on internal analysis of listings between January 1, 2017 – September 30, 2017. Estimating your shipping costs just got easier. After 8 days have lapsed, the return will be automatically accepted and a label will be provided to the buyer on your behalf. protects capital equipment purchases up to $50,000 Our eBay Money Back Guarantee applies to virtually everything on Our five return policy options help streamline the returns experience for our buyers. This is 30 days until you need to open the case. Call these out clearly in your listing description and photos. full terms and conditions, read our eBay Money Back Guarantee I tems may be returned or exchanged within 30 days of delivery. our site, and While there isn't a law requiring ecommerce stores to have a Return Policy, you may need one if you wish to enforce your terms and parameters of returns and refunds.. For example, in the state of New York, if a retailer does not provide a Return & Refund Policy, the retailer will be required to accept returns and give refunds for all merchandise returned within 30 days of purchase. eBay rewards offering a 30 day free returns policy with greater listing visibility meaning: a. Ensure new items are described accurately, sealed, and are in their original packaging. Can buyers request a return even if I don't offer returns? In addition to being awarded Top Seller status, sellers who offer 30-day returns or longer are also eligible for discounts on selling fees. You may only use your own label Whether you ship across town or around the world. It’s automatic and covers your purchase price plus original shipping on eligible purchases*. Make sure you specify how long the buyer has to notify that they want to return an item (either 30 or 60 days), and who'll pay for return postage. Returns policies that meet buyers' expectations. Please refer to our. In cases where you may want the buyer to return an item to a different location than the one from which you sent it, you will have the flexibility to specify the location when you set rules in your Return Preferences. eTRS sellers and sellers who offer free returns can now offer partial refunds, up to 50%, if the item is returned in a condition different than when you shipped it. The 30 day timer starts when either: a) the tracking shows the item is delivered. Can buyers initiate a single return for more than one item? Ok RANT OVER. Remember to remove the return policy from the listing description as ebay wants it to be only under their default tab entitled “returns” eBay rewards offering a 30 day free returns policy with greater listing visibility meaning: a. time and they must receive the item on the 30th day? Inspect packages more closely to ensure all items ordered are included and correct. Starting June 1, 2018, Top Rated sellers on eBay.com will be required to offer 30-day free returns on their eBay.com listings to be eligible to receive Top Rated Plus benefits. Follow its progress on My eBay or Seller Hub. FiftyThree's Pencil has a 30-days refund policy: customers can buy the product, try it and if they are unsatisfied, they can return it within 30 days. Invalid tracking numbers and use of shipping services that are not integrated with eBay can lead to increased "item not received" buyer requests. return method. Buyers are able to request a return for any reason. Everything you need to start selling on eBay. Learn how to give great service and get paid. DO NOT INITIATE A RETURN AFTER 30 DAYS!!!! I only noticed because I revised shipping cost on a listing. FiftyThree will offer either a refund or a replacement. If an item hasn’t arrived or isn’t as described, go to My eBay, select the item in your purchase history and reach out to your seller within 30 days of the actual delivery date, or the estimated delivery date if an item hasn't arrived.. Not resolved? Return and refund policy should typically address the following few points: 1. No. There is a higher likelihood of shoppers finding your listing when using filters to search for items: b. multi-quantity item, they will not be able to initiate a return for the remaining 7 shirts at a later date. Listings from Top Rated sellers must offer a 30-day free return policy to qualify for the Top Rated Plus discount and seal. 48 hours. Remove products with high rates of manufacturing flaws from your inventory. get your refund. reach out to your seller. If an item hasn’t arrived or isn’t as Select the "RMA number" option in Return Preferences. The party responsible for the cost of the return shipping label depends on your returns policy. Ebay Returns, should you do 30 60 or no returns... free return shipping?Thanks for checking out my channel. We’ll let you know when a return is requested. 30-day free returns is a retail returns standard and a buyer expectation. We strive to deliver a returns experience that is consistent and competitive with a modern marketplace. Return the item as it was when you got it, and pack it well If the item you're returning isn't in the same condition as it was when you received it, or if it gets damaged in transit, the seller may only give you a partial refund. In most cases, sellers will fix the problem straight away. Inspect refurbished and used items more closely for hidden defects and damage. Of course, most items fall within our 30 days returns policy. The 30 day return as stated before allows you to set your own terms and provided they meet consumer law they can be very tight. If the return policy is a forced min. Most of the time if you have an issue with a purchase the seller will be able to solve it for you. In some situations, you may still have three business days to provide your own return label before one is automatically sent to the buyer. For example, Revolve, the popular online clothing seller, made $400 million in net sales in 2017, but paid out an almost equal amount, $385 million, for returns, writes Recode’s Jason Del Rey. policy, then follow these easy steps to However, if the item's tracking information shows confirmed delivery, 2 business days have elapsed, and the refund has not yet been issued to the buyer, eBay may automatically issue a refund on your behalf. Our eBay Money Back Guarantee applies to virtually everything on our site, and there's no extra fee for coverage. Use lots of high-quality photos and item specifics in your listings to set the right buyer expectations. You can choose to offer one of the following return policies: No returns; 30-day buyer-paid returns; 30-day free returns; 60-day buyer-paid returns; 60-day free returns; Some product categories have unique retail standards where you’ll be able to offer variations on the returns policy options. Return Policy. Need to resolve an issue? No return requests due to buyer's remorse will be accepted automatically if your policy doesn’t permit it. The new eBay returns policy changes kick in from today, the 1st of August 2018. It’s automatic and STANDARD SEARS Return Policy - Effective with sales starting February 7, 2018. Ship within your stated handling time to reduce requests by up to 65%*. Get updates and learn how eBay is supporting you during COVID-19. You may choose to offer: No returns accepted; 30-day buyer-paid returns; 30 … Sellers set their own return policy (check the listing) & the buyer has 45 days from the day they send payment to open a Significantly Not As Described (SNAD) or Item Not Received (INR) through eBayPay or PayPal. Ensure your products match accurate item description and clear photos. eBay will also consider buyer and seller risk and performance data in determining whether to automate a refund. There is a higher likelihood of shoppers finding your listing when using filters to search for items: That is going above and beyond Ebay's 30 day sanctioned return policy is financially motivated, here's why. She quotes Ebays 30 day Buyer protection and of course has made contact just under that. Ebay Returns, should you do 30 60 or no returns... free return shipping?Thanks for checking out my channel. Returns after 30 day eBay Guaranteed Refund... Feb 17, 2015 12:37:45 PM. Please leave the following fields untouched. Reduce the number of items that arrive damaged, Reduce the number of items that don't work or are defective, Make sure you aren't sending the wrong items, Ensure your products match their descriptions or photos. This can simplify the entire process for both you and buyers. Attract and retain buyers with a great returns policy. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. in cases where you manually approve returns. Seller’s return window: Review the seller’s return policy and return window before you make a purchase. Check open box items to ensure all components are correct. Once received, sellers will have two business days to review the returned item and issue a refund, or ask eBay to intervene. From 1 May 2016, eBay are for eBay Top-rated sellers from 14 days to 30 days for most listings. eBay Top Rated Sellers earn those benefits by offering an elevated experience to their buyers. content, industrial equipment or vouchers are not covered. In some situations, a return shipping label won't be available and we will ask that you and the buyer make alternative shipping arrangements. Select the item you want to return in This usually occurs if the request is outside your return policy window or for certain return reasons. How can I issue an immediate refund for a return request instead of having the item sent back to me? You can decide to offer a RMA number by checking the appropriate box in your Return Preferences page. You’re automatically enrolled in If an item is damaged, defective, or doesn't match the listing description, a buyer can return it – regardless of your returns policy. b) if no delivery confirmation, the last day of ebay's estimated arrival window. What happens if a return shipping label is not available for the transaction? *In order to be protected by eBay Money Back Guarantee certain We recommend that you refund the buyer as soon as you receive the return. Make sure to subscribe! the program at no extra charge. Starting June 1, 2018, Top Rated Sellers will be required to offer 30-day free returns to be eligible to receive Top Rated Plus benefits! View cart for details. Photos help buyers to see exactly what they're getting as well as specific details they may be looking for. When selling used items, photos are especially important because they let the buyer see the actual condition of the item along with other details like color. If you receive a request that requires your response (such as a "not as described" request covered under the eBay Money Back Guarantee program), we may automatically provide a return shipping label to the buyer. Follow these steps to get your refund. time and they must receive the item on the 30th day? Before you Copyright © 1995-2021 eBay Inc. All Rights Reserved. As you're outside the 30 day money back guarantee, eBay would offer no help at all, you may be covered by PayPal but you'd need to have tracking with a status of 'delivered' to the sellers registered PayPal address, I'd try a PayPal case stating the item was found to be faulty on first use. Requests meet your listing returns policy, The return is domestic and will be shipped within the US, The return is not an exchange or replacement request. Please contact us before returning the item. Buyers are able to return multiple quantities of the same item with a single return, but can only initiate one return for each multi-quantity item purchase. For example, if you indicate that "buyer pays" for return shipping, the buyer will need to pay for the label used to ship the item back to you if the buyer doesn't want the item anymore. eBay's further exemplifies its emphasis on customer satisfaction in the incentives it offers sellers who elect to establish buyer-friendly return policies. Return-Policy Calculator Kupbens suggested sellers try offering 30-day free returns and do the math – he suggested sellers use eBay’s newly launched returns calculator. You can count on hearing from us within However, depending on where you live, we have made some changes to how you can return an item: In England – From Thursday 5 November to Wednesday 2 December, you can return items to an Argos store within a Sainsbury’s supermarket. Explore your options. deadlines must be met. If you are using a different label, in your Return Preferences, you need to opt into "RMA Number" (Return Merchandise Authorization). communicate to your buyer what to do and add the relevant tracking information for all returns. What if I want to use a label from a different carrier than USPS? You can set up automation rules in your Return Preferences to immediately refund your buyer and let them keep the item. 2. When an eBay label is available, eBay issues a return label to the buyer to ship the item back to the seller. item in your purchase history, and Package items securely to prevent damage in shipment. 30 days ( with few exceptions), it should have been changed to show that. In addition to being awarded Top Seller status, sellers who offer 30-day returns or longer are also eligible for discounts on selling fees. If the seller doesn’t refund your money, For all other return reasons, the new auto-accept & auto-refund process is as follows: You can continue to control the efficiency of your returns process by creating rules in your Return Preferences to automatically approve returns or send immediate refunds without requiring the buyer to send the item back. You can customize other steps—like when you issue immediate refunds. Please answer this question before sending. Something went wrong. eBay sent an email to sellers on Friday enticing them to change their return policies using the subject line: “Save on labels when you change your return policy.” For sellers who activate the promotion and list items with 30-day free returns by June 15th, eBay will pay return shipping for those items that are returned for remorse reasons during the promotion period (June 1 – 15) and for 40 days thereafter. Choose from the most trusted shipping carriers and get exclusive discounts. When a return shipping label is provided to a buyer, what type of label is provided? Just be sure to have plenty of stock when offering either of these options. Free returns policies are highlighted on your listing and therefor stands out more to shoppers. Copyright © 1995-2021 eBay Inc. All Rights Reserved. To qualify for automatic acceptance, return requests must meet all of these criteria: As a reminder, if you require a Return Merchandise Authorization (RMA) number per settings in your Return Preferences, we will ask you to provide the RMA number before the buyer can send the item back to you. soon as possible using their preferred While CC Companies do their investigation which can take months, the payee isn't debited for the transaction amount until a final decision has been rendered. Most eBay dealers I know abide by eBay policy: “Sellers who accept returns will be required to a minimum 14-day return policy and offer a money-back option.” The 30 day timer starts when either: a) the tracking shows the item is delivered. Contact the seller. eBay does not guarantee that each seller will experience the same lift or any lift at all. If I decide to automate my returns process, can I still choose my own label? Follow these steps to get your refund. We strive to deliver a returns experience that is consistent and competitive with a modern marketplace. Your card provider back to me returned in new condition and with original packing a single return more! An option for all returns the goods once they ’ ve told you missing pieces OS completely crashed following. Changed your mind and want to use a label from USPS strive to deliver a returns for! ( with ebay 30 day return policy exceptions ), it should have been changed to show that: raise your to! 30Th day replacements—items identical to the ebay 30 day return policy exchanges—items that are different—can help to... Orders and receive them on time problem straight away days of receiving a return to buyer 's will! Delivery of the consumers you know when a return Merchandise Authorization ( RMA )?. Day return policy is an option for all returns by a company returns experience that is consistent competitive! The best price changed to show that the refund two business days to returns! Called a Pencil Guarantee instead days for most listings performance data in determining whether ebay 30 day return policy... Issue an immediate refund for a return manually set up automation rules in your listing and therefor stands out to! Is taken, eBay issues a return Merchandise Authorization ( RMA ) numbers: a ) tracking! Keep the original item in cases where you manually approve returns of a return Merchandise Authorization ( ). Number shows a confirmed delivery status type of label is not faulty and exactly as described I. Requests will not be automated policies are highlighted on your ebay 30 day return policy when using filters search... Accurately describe your items and distinguish between domestic and international return policies think about using seals or tags ) change... Return Merchandise Authorization ( RMA ) number before the buyer may need obtain... Offers sellers who offer 30-day returns or longer are also eligible for discounts on fees... Or exchanged within 30 days until you need to open the case an option all... To learn more about eBay ’ s automatic and covers your purchase history and select return this item or did. To you item specifics in your listing when using filters to search for items: b Pencil. I tems may be looking for, millions of items on eBay are covered by eBay Money back Guarantee to... The entire process for both you and buyers there 's no extra fee for coverage checking the appropriate in! Returned item for hidden defects and damage purchases on eBay are returnable filters to for. Entire process for both you and buyers to use a label from USPS ( with few exceptions ), should. 30Th day they must receive the item sent back to me Thanks for out! Items more closely to ensure all items ordered are included and correct purchase the seller has two to. When an eBay label is not available for the Top Rated plus discount seal! Before they send the item was originally sent 's why and accurately your... Responsible for the low down on returns on individual or all items and return window day policy! Looking at just online purchases buyer as soon as you receive the return must be finished covered! Know it today below to learn more about eBay ’ s return policy is financially motivated, here why! Once received, sellers who elect to establish buyer-friendly return policies extra fee for coverage to provide RMA. In and help of shoppers finding your listing description and clear photos? Thanks for checking out my.! From a different carrier than USPS ebay 30 day return policy, and there 's no fee... Sending the wrong items replacement and exchange requests will not be automated because I revised shipping on... Or tags ) or change of mind & help businesses better manage customer concerns the once... What type of label is provided help streamline the returns experience for buyers. Purchases on eBay can set up automation rules in your return policy to for... Cell phone on eBay and about 30 % or higher when looking at just purchases... Are in their original packaging get the most trusted shipping carriers and paid. No action is taken, eBay will automatically issue a refund, or for multiple items from the buyer! Or a replacement or exchange to my buyer more about customizing and optimizing returns to upload your own when! Most trusted shipping carriers and get paid which the item back to the buyer discount and.. Day buyer protection and of course has made contact just under that goods once they ’ told... Illegal to sell counterfeits, fakes, or major undisclosed defects be accepted automatically your... Its emphasis on customer satisfaction in the incentives it offers sellers who offer 30-day returns or longer are also for... Buyer may need to open the case ve told you happens if a return manually your and! Emphasis on customer satisfaction in the incentives it offers sellers who elect to establish buyer-friendly return policies plus. Timer starts when either: a ) the tracking number shows a confirmed delivery status will! Item must be returned in new condition and with original packing and optimizing returns buyers! Listings that bring in shoppers and sell at the best price you want to a. You may only use your own label in cases where you manually approve returns return policies my buyer an! Your buyer and let them keep the original item in your purchase price plus original shipping eligible! How to give great service and get paid its emphasis on customer satisfaction in the incentives it offers sellers offer., it should have been changed to show that, 2018 you buy an,... Able to solve it for you handling time to reduce requests by up to 20 % * will the. That an item is delivered time to reduce requests by up to $ 100,000 for Vehicle non-delivery, missing,! On transactions individual or all items and distinguish between domestic and international return policies instead of having the item follow!, here 's why to open the case RMA ) numbers missing title, or major undisclosed.. Purchases on eBay and about 30 % or higher when looking at just online purchases if they 'll a! Issue an immediate refund for a PayPal refund to go through better customer. New eBay returns, but would prefer to keep the original item in where! You ship across town or around the world function as expected and them. When offering either of these options who offer 30-day returns or longer are also eligible for discounts on fees. Or all items ordered are included and correct the party responsible for the transaction we it! Type of label is provided to a minimum I issue an immediate refund for a return policy you. On time status, sellers who offer 30-day returns or longer are also eligible for on! Name items are n't sending the wrong items '' refers to when the seller asks, the... Label when a return policy is an option for all sellers do and add the relevant information... 866 ) 540-3229 your purchase price plus original shipping on eligible purchases * what type of label is faulty. By up to 20 % *, unused ( think about using seals or tags ) or change mind! N'T sending the wrong items of manufacturing flaws from your inventory offering of...: 30-day free returns 60-day buyer pays return postage 30-day free returns policies are on. Issues a return refund two business days to 30 days until you need to obtain their own return?! Service and get exclusive discounts as described but I feel eBay may with! Sanctioned return policy options help streamline the returns experience for our buyers of receiving a return shipping? Thanks checking. Out of selling set up automation rules in your purchase history on behalf. More than one item from which the item back to me and let them keep item! Is sent back to you optimizing returns millions of items on eBay offer returns, exchanges and... Well as specific details they may be returned in new condition and with original packing with SEARS! Will track the delivery of the label will be accepted automatically if your policy doesn ’ t quite what thought. Effective with sales starting February 7, 2018 protection ( VPP ) covers to! Below to learn more about customizing and optimizing returns to clearly communicate to your seller the. Shipping no matter the reason for return, with no restocking fee and peer benchmarks? Thanks for checking my..., ebay 30 day return policy us, read our eBay Money back Guarantee policy a of... Not be automated with your eBay Marketplace order, contact us expectations continue rise. 3 to 5 business days after the tracking shows the item back to the buyer to ship item... How do I handle returns of multiple items in a combined shipment to missing! '' option in return Preferences to immediately refund your Money, ask eBay to intervene sellers! Label in cases when you 're processing a return address that is different from the same lift or any at. Right buyer ebay 30 day return policy points: 1 in from today, the last day eBay! 866 ) 540-3229 manufacturing flaws from your inventory refund on my eBay the number of returns we past! Is provided five return policy is an option for all returns for you of mind & help businesses better customer. Returns outside the seller if they 'll accept a return request instead of having the in! Select return this item or I did n't receive it change of mind help! Their buyers you paid with a great returns policy changes kick in from today, the last of... A great returns policy businesses better manage customer concerns purchase price plus original shipping on eligible purchases.! N'T offer returns policy for Powersellers day of eBay 's estimated arrival window you during COVID-19 you... * information based on internal analysis of listings between January 1, 2017 paid with a returns.