Marketing-Speak . If your order has been shipped, we are unable to make any changes to the order including cancellation. Please note, changes or modifications made after the 48 hour period will incur a … ... Made-to-order or custom items have a 48 hour grace period where you can make changes or cancel your order free of charge. Need a Hand? Your Message. On July 21st, the chair and couch were supposed to be delivered to our apartment. You can call Joybird at (619) 780-2499 phone number, write an email, fill out a contact form on their website joybird.com. Joybird Customer Service Phone Number (888) 282-0842, Email, Address Can I check the status? Need more help? Ordered a sectional on 04/27/2020. The reply was that they aren't sure where the order is and asked me for 1-2 business days to find out. I have read a number of negative reviews but ultimately landed on Joybird as the reviews about quality weren’t as bad as the ones I’ve seen with Room and Board and Article. Since I read a lot (a LOT) of reviews and recaps when I was looking to purchase my sofa, I wanted to share a comprehensive look at my experience buying a sofa from Joybird. Be sure to include your order number when you contact us. After reading some of these comments I'm tempted to just cancel the order entirely and ask for my money back, its just getting ridiculous. We're available M-F 6am - 4pm PT, and Saturday 9am - 2pm PT. call us. The first red flags come from the marketing copy, which sounds less like … Joybird. They will be able to help you find out when to expect your part(s) or new furniture. On May 23, I ordered a couch and chair from Joybird furniture, order *****. If you'd like to order and get that sale price, but would prefer to wait on selecting your fabric, we offer a "decide later" option just for this very situation. ... Joybird for iOS - see our pieces in your space. Closed Sundays. Order Status & Updates. We honor Joybird's 365-day return policy on all items unless damaged, soiled, or excessively used. As the corporate office for the upholstered furniture … Most complaints I’ve seen about Joybird were … I reached out to Joybird the first time on June 22nd via text message. We ship most orders within 1-2 business days of receipt. Sorry for the rant but I don't want you to have the same experience as I did. TLDR Would suggest any other brand than joybird. ORDER CANCELLATION/PACKAGE REFUSAL. Exchanges Customers are allowed one (1) free exchange, up to … Returns & Warranty. But suspicion sets in once you look at their website closely. Send your question. But it wasn’t until a month ago that I finally went for it and placed an order from Joybird, a company specializing in made-to-order midcentury-modern furniture. Once you receive your swatches, email or call us to let us know what fabric made the cut for your new furniture. Fabrics & Materials. The idea behind a company called Joybird has merit: Sell mid-century-modern-inspired furniture online to customers who have graduated beyond Ikea. On June 3rd I received an email stating the sectional has been shipped and the estimated delivery was June 14th. My dealer has placed an order for furniture or parts? Order Status Back to FAQs Topics. Should I cancel my Burrow order and go with something else? ... I’m taking a risk with Joybird! Every effort will be made to accommodate the cancellation of your order if your order has not been charged … Contact Joybird customer service. A new sofa or couch is a statement piece for your living space, whether that's a formal living room or a stylish studio apartment. Please contact the authorized dealer from whom you placed your order. 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